What is a Missed Call Solution?
This solution aids businesses to call back or send an SMS to the customers who called on their business numbers. The missed call may be responded to by a combination of both. The solution allows agents to instantly get the details of the customers who called. The auto dialer can be used to place a call to the customer and connect to the agent.
Intelligent IVR
By incorporating an intelligent interactive voice response system, the missed call solution takes customer service to the next level. In addition to acknowledging customer calls, it provides an automated call-back option, guaranteeing that customers will receive prompt attention and assistance.
Alerts for Dropped Calls
Whenever a call is dropped due to channel unavailability or any other reason, the system promptly sends real-time alerts to customers. This transparent communication not only assists in managing customer expectations but also fosters trust by providing them with regular updates on the status of their calls.
Live Alert Notifications via API
Unlock immediate customer engagement with our live alert notification system for missed calls. Enhance responsiveness, build stronger connections, and stay seamlessly connected with your audience. Elevate customer satisfaction and streamline communication with real-time alert for every interaction.
SMS Notification
Customizable message templates are utilized in the missed call solution to send SMS notifications to callers, in addition to API notifications. This ensures that you acknowledge every call received. Businesses can stay connected with clients and keep them engaged through their responsiveness.
Automatic Call Disconnection
The call is automatically disconnected after a specific number of rings, but agents can immediately call back to address any customer concerns. It prevents callers from waiting endlessly. This functionality greatly improves customer satisfaction and also allows resources to be used more effectively.
Dashboards for Analytics
Access to dashboards allows users to effectively analyse communication patterns. These dashboards provide comprehensive data on a daily, weekly, and monthly basis, offering valuable insights into the frequency, volumes, and patterns of missed calls. This helps businesses to make informed decisions.
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Customer Verification and Authentication
To verify and authenticate customers, the missed call solution is a reliable choice and enhances security. By making a missed call to a designated number, users can confirm their identity and conveniently access their accounts, applications, or services in a secure manner.
Opt-In Subscriptions And Notifications
To facilitate opt-in subscriptions, organizations can employ missed call system. Customers can easily subscribe to receive updates, promotions, or important notifications by giving a missed call to a specific number. This allows them to stay informed without any charges.
Simplified Contests And Voting Campaigns
Create an interactive experience for contests and voting campaigns with missed call alert message system. Participants can enter contests or cast their votes by simply giving a missed call to designated numbers. It’s a user-friendly and engaging way to participate.
Schedule Call-backs For Customer Support
Improve customer support services by allowing customers to request a call-back through a missed call instead of waiting in a queue for a long time. This way, customers can get timely assistance and get a callback at their preferred time, which enhances their satisfaction.
Frequently Asked Questions
It is a simple way for a customer to contact you without paying for it.
Following are the features of missed call alert service: Customer calls your published virtual number. In connection with your virtual number the call gets disconnected. Caller Line identification (CLI) is captured in the database. The agent calls back the customer.
Yes, an automated call back can be made for every number captured in the missed call campaign.
Yes, a missed call alert message can be sent to customers to acknowledge his call.
Yes, it can be integrated with a 3rd party application using our integration API.
Yes, you can allocate different DID for different campaigns.
Missed call solutions can be used in the following ways by organizations: Run their marketing campaigns. Trigger a missed call alert to notify the customer. Encourage customers to request a call back. Acquire customer feedback.
