Cloud Contact Center Solutions

Cloud contact center solutions facilitate companies to communicate with customers across multiple channels via the internet.

Cloud Contact Center Software

Transform all your business communications with our reliable & secure cloud call center solution offerings that enables communications through multiple channels like voice, email, chat, WhatsApp, SMS and social media.

Our cloud contact center solution can be easily integrated with leading CRM’s, 3rd party applications & your existing software applications.

It is a perfect fit for all businesses be it start-ups, MSME’s & enterprise organizations that comes as an affordable investment, can be setup easily with quick implementation & activation.

Key Features of Call Center Software

Roles & rights based user login

Multi-level IVR

OBD / AOD

Personalize UI options

Smart omni-channel Routing

Multi-Channel Compact Suite

Voice / E-Mail / SMS / WhatsApp / Chat

Natural Language Processing (NLP)

Chat bot | Voice bot | WhatsApp bot

Social Media (Facebook, Twitter etc.)

Concurrent calls

Dynamic CLI options

Call controls – mute, hold & warm transfer

Advance dialing rules

Sticky agent

Unified Queue

Mobile App

Pre-built connectors for leading CRM’s

Redundancy & High Availability

Missed Call Option

Key Benefits of Call Center Solutions

Quick and easy installation and activation

Smart Plug-N-play option for an ultra-quick setup

Enhanced caller experience with option for:

Personalized greetings
Customized on-hold music
And call transfer to the right agent basis his / her skill

Omnipresence guaranteed as calls can be routed to an onsite agent or remote agent

Highly flexible & scalable with pay as you grow

Minimal investment with no need of costly hardware and maintenance

High Return on Investment

Frequently Asked Questions

What is a cloud contact center?

Cloud contact center software from IVREdge is a comprehensive set of tools, applications & cloud-hosted services for businesses that require multiple communication channels (viz: voice, messaging, email, chat & social media), sophisticated routing, agent management, and analytics in their contact centers

How do cloud contact center solutions work?

Cloud contact center solutions are hosted on an internet server and allow businesses to handle both inbound and outbound communication with their customers via multiple channels including voice, email, social media, SMS, WhatsApp & chat

What is the difference between call center and contact center?

Both call centers and contact centers provide customer service, the major difference being call center software, uses only voice as a communication channel while contact center software uses multiple channels for customer engagement

Is the cloud as reliable as having the solution on premise?

Yes, our cloud contact center software is reliable, robust, secure, available 24 x 7 with redundancy to ensure maximum uptime

What are the infrastructure requirements to setup a cloud contact center?

Except for a stable and dedicated internet bandwidth no other IT infrastructure hardware or setup is required for a cloud based call center solutions

What are the advantages of a cloud contact center solution?

Lower setup and running costs, i.e. no need to budget for real estate, redundant power supply, multiple network carriers, security audits, and technical support staff to troubleshoot hardware, software & telephony issues
Pure OPEX model / pay as you grow
In addition to work from office our call center software has the ultimate flexibility to work from home and work from anywhere across a variety of devices & operating systems
A technology-proofed contact center solution with regular upgrades and new features even as technology evolves
Businesses can scale their operations on-demand as fluctuations in business require the ability to scale up or down to meet customer needs quickly