about ivredge

About Us

IVR Edge Services Pvt. Ltd. is one of the leading cloud telephony providers in India. We have a team of industry professionals with a combined experience of over 100 Years in telephony, CX & customer engagement platforms. Our customer centric approach is driven by best of the technical & functional minds to perform independent tasks & collaborate for accomplishing a common goal – innovate & deliver intelligent solutions to build mutually beneficial, strong & sustained business relationships.

We have put together a state of art cloud telephony and contact center solutions suitable for every size of organization be it a Start-up, or a MSME or an Enterprise setup, irrespective of the region you are in.

missed call service

Our Offerings

We provide an array of easy to use, reliable, robust & secure cloud telephony services that include Missed Call, Inbound IVR, Automated Outbound Dialing, Virtual Number, Virtual Call Patching, Number Masking, Click-to-Call, Toll-free Number, Auto-Dialer, etc. Blending latest technologies like Conversational AI, NLP / NLU, Text to Speech, Speech Analytics & Bots we facilitate customers to accelerate their business.

Committed to meet customer’s business requirements our Unified Contact Center Solutions can be implemented on Cloud, Hybrid-Cloud & On Premise, with communication channels for Voice, Messaging, Chat, Email, WhatsApp Business, Social Media along with Lead Management & Helpdesk Solutions. Our offerings can be integrated with all the leading CRM & 3rd Party Application software’s ensuring present & future needs of business(s) are met with at every customer touchpoint.

Our Business Values

Innovate to offer quality products & services

Understand & commit to address customer requirements

Strive relentlessly to exceed customer expectations

Adhere to principles of business ethics, honesty, integrity & accountability

Our Edge

Robust, reliable & scalable solutions that are customizable, secure & easy to manage

Strong & diverse industry domain knowledge of over 20 plus industry verticals

Skilled, experienced, certified & trained professionals for quality customer support

Competitive Pricing delivers low TCO & high ROI