auto dialer software

Auto Dialer / Outbound Dialer

We offer an intelligent feature rich call center dialer that helps automatically dial telephone numbers. Once the call has been answered, the auto dialer software connects the call to a live agent. Depending on the outbound calling process requirements, the automated dialer software can be configured to work as a preview dialer, progressive dialer or a predictive dialer. It has been designed to improve agent efficiency by reducing wait times, dropped calls, and idle time for agents.

outbound dialer software

What is an Auto Dialer?

The auto dialer or an outbound dialer is a software program that allows contact centers to automatically bulk dial several numbers from a calling list assigned to a particular campaign and then route them to call center agents who are available— eliminating the need to dial every single number manually. With this automated phone number dialing system, businesses can reach and follow up with hundreds or thousands of customers in a short amount of time.

Key Features of Automated Dialer

Centralized lead upload

Supports Preview, Progressive & Predictive dialing modes

Auto / Manual pacing ratio

Advanced dialing rules & algorithms

Dynamic CLI options

NCPR / DNC management

Least cost routing

Do not call management

Time zone based calling

Answering Machine Detection

Voice & Screen recording

Connectors for integration with leading CRM’s

API for 3rd Party Applications & consent gateway IVR

FTD / MTD data export

Key Benefits of Call Center Dialer

Agents need not manually dial numbers

Reduce agent idle time

Optimize manpower utilization

Assign agents to various campaigns

Enhanced campaign management

Maximize lead data output

Fast track sales & collections

Real time data analytics for better control

Low cost of ownership

High return on investment

Frequently Asked Questions

An Auto Dialer is a call center dialer used to automatically dial contacts from the contact list.

It can be used to make calls to prospective customers, potential leads, existing customers and other target groups to provide / gather information viz:

  • Provide information on new products, offers, discounts
  • Update about upgrades in the existing products
  • Remind customers of due bills, payments
  • Run collection campaigns for of debts, donations
  • Survey calling to understand the current market trends, collect feedbacks etc.

The outbound dialer software can be used for a number of reasons. Some of the most common reasons to use it are:

  • Need to reach a large number of customers quickly and easily without dialing phone numbers manually.
  • Don’t have time or money to employ more agents

Yes. It can easily be integrated with your current CRM or any other third-party system.

The use of an automated dialer reduces the cost of making calls by removing the repetitive and error-prone tasks.

In addition to the ability to automatically dial phone numbers and connect with customers, the auto dialer software helps increase agent efficiency, enhance customer satisfaction & augment business productivity while saving businesses money and time.