What is Click to Call?

The Click to Call Solution is a real-time-based calling widget that can be configured on a website/mobile app for customers to reach a business to get connected instantly. It aids businesses to allow their customers to reach their sales and support just by submitting their contact number to get a call back within seconds.

What makes IVR Edge One of the top Click-to-Call Solution Providers in India?

Multi-Platform Embedding

Improve user experience and accessibility by effortlessly embedding a click-to-call button or widget into your CRM, applications, website, or mobile app.

Multi Device Capabilities

Enable users to effortlessly use the call-back button across various devices without requiring additional plugins, enhancing overall user convenience.

Seamless Integration

Easily integrates with leading CRMs like Zoho, Salesforce, Freshdesk, Microsoft Dynamics, LeadSquared, and other third-party applications to boost functionality.

Record Conversations

Automatically record all customer interactions to ensure thorough record-keeping and enable later review for quality assurance.

Flexible Caller ID

Select between fixed or dynamic Dialed Number Identification (DNI) to enhance flexibility and adaptability, allowing to meet specific needs with ease.

Single Sign-On

Streamline your workflow by eliminating the need for multiple logins. Make calls directly within your CRM, without the need for additional interfaces.

Security and Privacy

Data masking, encryption protocols, and adherence to data protection regulations ensures robust security and privacy.

Call Back

Enable customers to request a callback from your company. Gather customer’s contact information when they schedule a callback through your website or app.

Call Progress

Monitor various call states, such as whether the line is busy or the call has been answered. Take appropriate actions and manage call queues effectively.

Customizable and Engaging

Tailor the appearance and placement of the click-to-call button to fit UI requirements and enhance user engagement.

Mobile-Optimized

Designed for mobile responsiveness, allowing field users to easily initiate calls from smartphones or tablets, enhancing accessibility and convenience.

Customizable Call Handling

Adapt to your business’s unique call handling needs, whether it’s call recording, queuing, or interactive voice response (IVR) menus. Our solution can be customized to meet these specific requirements.

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Customer Support

Click to Dial solution connects agents to customers with a simple button click within the CRM, facilitating real-time assistance and swift problem resolution, thereby enhancing customer satisfaction.

Financial Services

Allow clients to easily connect with bank representatives for assistance with account inquiries, fraud reporting, lost credit or debit cards, and other services.

Insurance

Provide customers an easy way to contact for policy details or claims processing. Enable agents to reach out to customers for premium reminders and other communications.

E-commerce

Boost conversion rates by enabling real-time communication with sales representatives, accelerating decision-making through direct, personalized interactions and support.

Lead Generation

Enhance lead capture by offering click-to-call options on marketing campaigns or landing pages, enabling direct communication with sales teams. Schedule callbacks for leads received during non-working hours to ensure no opportunities are missed.

Education

Enable prospective students to connect with admissions representatives for their inquiries, to discuss programs, and receive guidance throughout the application process.

Secure

Revolutionize connections with secure and reliable solutions

Scalable

Multiply your business on the same platform as per requirements

Reliable

A reliable cloud telephony solution backed with high uptime availability

Multi Channel Platform

Unique and robust platform for every communication channel

Customization

Quick customization as per process needs for deployment on cloud

Unhindered Support

24 x 7 Support services to operate and manage business effectively

Frequently Asked Questions

Click to Call, also known as click to dial, is an API-powered solution that enables customers to connect with your business by simply clicking a button on your website or app, facilitating immediate communication.

Yes, with click to call, customers can request a callback by entering their contact number and selecting a preferred time for the call.

Easy Installation: Quickly integrate the calling widget into your website, mobile app, and CRM with API integration.

Direct Customer Connections: Route calls directly from specific web pages to customer care executives assigned to particular services.

Real-time Tracking: Monitor and track calls in real-time for improved insights.

Enhanced Engagement: Boost customer engagement and conversions, leading to a higher return on investment (ROI).

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